Shilena Nails & Spa – Cancellation & No-Show Policy

At Shilena Nails & Spa, your appointment time is reserved just for you. We understand that sometimes schedule adjustments are necessary, and we kindly ask that you give us adequate notice.

Cancellation Notice

• We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee.

Fees

• Late Cancellation (less than 24 hours): 50% of the service cost.
• No-Show (no call, no show): 100% of the service cost.
• Fees will be charged to the card on file or added to your next visit.

Deposits

• A non-refundable deposit may be required for group bookings, high-demand services, or new clients.
• Deposits will be applied to your service and forfeited if the appointment is missed without proper notice.

Grace & Emergencies

• We understand that emergencies and unforeseen events happen. Please communicate with us, and we’ll do our best to accommodate with fairness and flexibility.

Arriving Late

• Arriving more than 10 minutes late may result in a shortened or rescheduled appointment, depending on availability.

Thank you for respecting our time and policies. These guidelines help us provide quality service and maintain fairness to both our guests and our team.

Call or text us at: 250.784.4080
Email: info.shilena@gmail.com
Book online: https://shilena-nails-spa.square.site/

https://shilena-nails-spa.square.site/