Service Satisfaction Policy At Shilena Nails & Spa, your satisfaction is our top priority. We take pride in providing quality care and personalized service at every visit. If for any reason you are not fully satisfied with your service, please let us know before leaving the spa so we can make immediate adjustments and ensure […]
Effective Date: 01/01/2019 At Shilena Nails Spa, we value your privacy. This Privacy Policy explains what information we collect and how we use it when you interact with our website. What Information We Collect We may collect personal information such as: Your name Phone number Email address Appointment details This happens when you fill out our […]
At Shilena Nails & Spa, we are committed to providing only professional beauty, wellness, and therapeutic services. Shilena Nails & Spa provides legitimate beauty, wellness, and therapeutic treatments only. Any attempt to solicit sexual services is illegal and will result in: Immediate termination of your appointment Permanent banning from the premises Notification to law enforcement […]
Shilena Nails & Spa – Refuse Client PolicyFor the health, safety, and comfort of all our clients and staff, Shilena Nails & Spa reserves the right to respectfully refuse or discontinue service under the following circumstances:1. Health & Safety Concerns• Visible signs of contagious conditions (e.g., fungal infections, warts, open wounds, lice, severe rashes).• Recent […]
When you book your appointment online, our system will automatically assign a staff member at random to optimize scheduling. If you would like to request a specific staff member, please add a note in the comments section when booking, or contact us through email or phone 250-784-4080 after your booking is complete — we’ll do […]
Service Warranty – Pedicure & Nail Services At Shilena’s Nails & Spa, we want you to love your nails every time you visit. That’s why we offer a 3-day service warranty on all pedicure and nail services, including regular polish, gel, gel X, acrylic, and dip powder. What’s Covered: • Lifting• Chipping• Cracking• Polish imperfections […]
Shilena Nails & Spa – Cancellation & No-Show Policy At Shilena Nails & Spa, your appointment time is reserved just for you. We understand that sometimes schedule adjustments are necessary, and we kindly ask that you give us adequate notice. Cancellation Notice • We require at least 24 hours’ notice to cancel or reschedule an […]