At Shilena Nails & Spa, your satisfaction is our top priority. We take pride in providing quality care and personalized service at every visit.
If for any reason you are not fully satisfied with your service, please let us know before leaving the spa so we can make immediate adjustments and ensure you are happy with the result.
If concerns arise after your appointment, please contact our manager within 48 hours of your visit:
We will review your situation with care and offer a solution — which may include a touch-up or correction, depending on the service.
Please note:
• Follow-up corrections must be approved by management.
• Services done elsewhere are not eligible for adjustments.
Thank you for choosing Shilena Nails & Spa — where your confidence and comfort always come first.
Effective Date: 01/01/2019
At Shilena Nails Spa, we value your privacy. This Privacy Policy explains what information we collect and how we use it when you interact with our website.
We may collect personal information such as:
Your name
Phone number
Email address
Appointment details
This happens when you fill out our contact form or book an appointment online.
We use your information to:
Book and manage your appointments
Contact you about your appointment
Respond to your messages or questions
We do not sell or share your personal information with third parties.
Your information is protected using secure technology (SSL) when submitted through our website forms.
You can contact us at any time to:
Ask what information we have about you
Request that we update or delete your information
If you have any questions, please contact us at:
Shilena Nails Spa
1021-102 Ave, Dawson Creek, BC, V1G 2B9
info.shilena@gmail.com
At Shilena Nails & Spa, we are committed to providing only professional beauty, wellness, and therapeutic services.
Shilena Nails & Spa provides legitimate beauty, wellness, and therapeutic treatments only.
Any attempt to solicit sexual services is illegal and will result in:
Thank you for respecting our professional standards. Shilena Nails & Spa is dedicated to providing a safe, welcoming, and high-quality experience for everyone.
For the health, safety, and comfort of all our clients and staff, Shilena Nails & Spa reserves the right to respectfully refuse or discontinue service under the following circumstances:
• Visible signs of contagious conditions (e.g., fungal infections, warts, open wounds, lice, severe rashes).
• Recent injuries, surgeries, or medical conditions that may make services unsafe.
• Suspicion of drug or alcohol impairment.
• If a client’s personal hygiene poses a risk to staff or other clients.
• Disrespectful, abusive, or inappropriate behaviour toward staff or other clients.
• Requests for services beyond our scope, training, or professional boundaries.
• Refusal to follow spa policies (e.g., cancellation rules, late arrival, or refusal to complete required forms).
• Failure to disclose relevant health information before treatment.
We truly value every client, and these guidelines exist to ensure that everyone enjoys a safe, comfortable, and professional spa experience.
When service must be declined, it is never personal — it is a matter of care, safety, and integrity.
When you book your appointment online, our system will automatically assign a staff member at random to optimize scheduling.
If you would like to request a specific staff member, please add a note in the comments section when booking, or contact us through email or phone 250-784-4080 after your booking is complete — we’ll do our best to accommodate your request!
We truly appreciate your understanding, as our booking software currently has some limitations regarding staff selection.
Thank you so much for your continued support of Shilena’s Nails & Spa — we’re always here to provide you with the best possible experience!
At Shilena’s Nails & Spa, we want you to love your nails every time you visit. That’s why we offer a 3-day service warranty on all pedicure and nail services, including regular polish, gel, gel X, acrylic, and dip powder.
• Lifting
• Chipping
• Cracking
• Polish imperfections
If any of the above issues occur within 3 days of your appointment, we will fix it free of charge.
• Damage caused by the client (e.g., hitting, peeling, improper aftercare)
• Changes in color or design after service
• Natural nail breakage
• Issues reported after 3 days
• Contact us within 3 days of your service
• Provide a clear photo or visit in person for assessment
• Present your original receipt or booking confirmation
We kindly ask all clients to:
• Carefully inspect your nails before leaving the salon
• Speak up if anything is not to your liking
• Let your technician know immediately if anything is not to your satisfaction
Once you leave the salon and the 3-day window has passed, any changes or repairs may be treated as a new service.
Your satisfaction is our priority. If something doesn’t look or feel right, please don’t hesitate to let us know — we’re always happy to make it right!
Address: 1021-102 Ave Dawson Creek BC V1G 2B9
Phone/Text: 250.784.4080
Email: info.shilena@gmail.com
Book Online: https://shilena-nails-spa.square.site/
Want to switch up your look and give your hands a fresh vibe? At Shilena’s Nails & Spa, we offer a fantastic Nails Shape Change service to help you achieve the perfect nail silhouette that matches your style and personality!
Our skilled nail technicians at Shilena’s Nails & Spa are experts in transforming your nails into various trendy and classic shapes. Whether you’re after elegant almond-shaped nails, strong square tips, chic oval contours, playful round edges, or daring stiletto points, we’ve got you covered! We use professional techniques and tools to carefully reshape your nails, ensuring a smooth, balanced, and beautiful finish.
Check out the awesome benefits of our Nails Shape Change service:
✅ Personalized Style: Express your individuality! A change in nail shape can completely transform the look of your hands and reflect your unique style.
✅ Enhanced Aesthetics: Different nail shapes can complement your hand shape and finger length, making your hands look more elegant and refined. For example, oval and almond shapes can make shorter fingers appear longer.
✅ Trendy & Up-to-Date: Stay current with the latest nail trends! Trying a new shape is a fun way to update your look and keep your style fresh.
✅ Improved Nail Strength (in some cases): Properly shaping your nails can sometimes help prevent weak points and reduce the likelihood of breakage compared to certain natural shapes.
✅ Perfect Canvas for Nail Art: A well-defined nail shape provides an ideal base for showcasing your favourite nail polish colours and intricate nail art designs.
Ready for a mani makeover? Let the professionals at Shilena’s Nails & Spa sculpt your nails into the shape you’ve been dreaming of!
Are you looking for a quick and effective way to keep your hands neat and tidy? Come to Shilena’s Nails & Spa and experience our professional Nails Trimming service!
At Shilena’s Nails & Spa, we understand that regular nail care is important for healthy and beautiful hands. Our Nails Trimming service is performed by skilled technicians using hygienic and modern tools, ensuring you have a safe and comfortable experience.
The fantastic benefits of our Nails Trimming service:
✅ Maintains ideal nail length: Helps you easily perform daily activities without worrying about overly long or inconvenient nails.
✅ Prevents nail breakage and snags: Regular trimming removes weak, easily damaged nail parts, reducing the risk of breakage or snags.
✅ Keeps nails neatly shaped and aesthetically pleasing: Hands with regularly trimmed nails look cleaner and more professional.
✅ Creates conditions for healthy nail growth: Removing old, damaged nail helps new nail grow better.
✅ Saves time and effort: Instead of rushing to trim your nails at home, let the experts at Shilena’s Nails & Spa take care of your hands quickly and perfectly.
Whether you’re busy or simply want your hands professionally cared for, the Nails Trimming service at Shilena’s Nails & Spa is always ready to serve you.