Service Satisfaction Policy

At Shilena Nails & Spa, your satisfaction is our top priority. We take pride in providing quality care and personalized service at every visit.

If for any reason you are not fully satisfied with your service, please let us know before leaving the spa so we can make immediate adjustments and ensure you are happy with the result.

If concerns arise after your appointment, please contact our manager within 48 hours of your visit:

•  info.shilena@gmail.com
•  250-784-4080

We will review your situation with care and offer a solution — which may include a touch-up or correction, depending on the service.

Please note:
• Follow-up corrections must be approved by management.
• Services done elsewhere are not eligible for adjustments.

Thank you for choosing Shilena Nails & Spa — where your confidence and comfort always come first.