At Shilena Nails & Spa, your satisfaction is our top priority. We take pride in providing quality care and personalized service at every visit.
If for any reason you are not fully satisfied with your service, please let us know before leaving the spa so we can make immediate adjustments and ensure you are happy with the result.
If concerns arise after your appointment, please contact our manager within 48 hours of your visit:
info.shilena@gmail.com
250-784-4080
We will review your situation with care and offer a solution — which may include a touch-up or correction, depending on the service.
Please note: • Follow-up corrections must be approved by management. • Services done elsewhere are not eligible for adjustments.
Thank you for choosing Shilena Nails & Spa — where your confidence and comfort always come first.
At Shilena Nails Spa, we value your privacy. This Privacy Policy explains what information we collect and how we use it when you interact with our website.
What Information We Collect
We may collect personal information such as:
Your name
Phone number
Email address
Appointment details
This happens when you fill out our contact form or book an appointment online.
How We Use Your Information
We use your information to:
Book and manage your appointments
Contact you about your appointment
Respond to your messages or questions
We do not sell or share your personal information with third parties.
How We Protect Your Information
Your information is protected using secure technology (SSL) when submitted through our website forms.
At Shilena Nails & Spa, we are committed to providing only professional beauty, wellness, and therapeutic services.
Shilena Nails & Spa provides legitimate beauty, wellness, and therapeutic treatments only.
Any attempt to solicit sexual services is illegal and will result in:
Immediate termination of your appointment
Permanent banning from the premises
Notification to law enforcement if required
Our priority is a safe, professional, and respectful environment for our staff and clients.
Do not ask. Do not attempt. You will be removed
Thank you for respecting our professional standards. Shilena Nails & Spa is dedicated to providing a safe, welcoming, and high-quality experience for everyone.
For the health, safety, and comfort of all our clients and staff, Shilena Nails & Spa reserves the right to respectfully refuse or discontinue service under the following circumstances:
1. Health & Safety Concerns
• Visible signs of contagious conditions (e.g., fungal infections, warts, open wounds, lice, severe rashes). • Recent injuries, surgeries, or medical conditions that may make services unsafe. • Suspicion of drug or alcohol impairment.
2. Hygiene & Cleanliness
• If a client’s personal hygiene poses a risk to staff or other clients.
3. Conduct & Behaviour
• Disrespectful, abusive, or inappropriate behaviour toward staff or other clients. • Requests for services beyond our scope, training, or professional boundaries.
4. Policy & Compliance
• Refusal to follow spa policies (e.g., cancellation rules, late arrival, or refusal to complete required forms). • Failure to disclose relevant health information before treatment.
We truly value every client, and these guidelines exist to ensure that everyone enjoys a safe, comfortable, and professional spa experience.
When service must be declined, it is never personal — it is a matter of care, safety, and integrity.
Experience the art of Threading at Shilena’s Nails & Spa — a gentle, precise, and chemical-free method of hair removal. Using a twisted cotton thread, our skilled technicians expertly remove unwanted hair from the eyebrows, upper lip, chin, or face, giving you clean lines and a polished look.
Perfect for sensitive skin – no harsh chemicals
Long-lasting smoothness (up to 4 weeks)
Shapes brows with precision and symmetry
Whether you want perfectly sculpted brows or a smooth, fresh face, threading is a quick, effective, and natural choice.
When you book your appointment online, our system will automatically assign a staff member at random to optimize scheduling.
If you would like to request a specific staff member, please add a note in the comments section when booking, or contact us through email or phone 250-784-4080 after your booking is complete — we’ll do our best to accommodate your request!
We truly appreciate your understanding, as our booking software currently has some limitations regarding staff selection.
Thank you so much for your continued support of Shilena’s Nails & Spa — we’re always here to provide you with the best possible experience!
At Shilena’s Nails & Spa, we want you to love your nails every time you visit. That’s why we offer a 3-day service warranty on all pedicure and nail services, including regular polish, gel, gel X, acrylic, and dip powder.
If any of the above issues occur within 3 days of your appointment, we will fix it free of charge.
Not Covered:
• Damage caused by the client (e.g., hitting, peeling, improper aftercare) • Changes in color or design after service • Natural nail breakage • Issues reported after 3 days
To Qualify for a Free Fix:
• Contact us within 3 days of your service • Provide a clear photo or visit in person for assessment • Present your original receipt or booking confirmation
Client Final Check Before Leaving
We kindly ask all clients to: • Carefully inspect your nails before leaving the salon • Speak up if anything is not to your liking • Let your technician know immediately if anything is not to your satisfaction
Once you leave the salon and the 3-day window has passed, any changes or repairs may be treated as a new service.
We’re Here to Help
Your satisfaction is our priority. If something doesn’t look or feel right, please don’t hesitate to let us know — we’re always happy to make it right!
Address: 1021-102 Ave Dawson Creek BC V1G 2B9 Phone/Text: 250.784.4080 Email: info.shilena@gmail.com Book Online: https://shilena-nails-spa.square.site/
Shilena Nails & Spa – Cancellation & No-Show Policy
At Shilena Nails & Spa, your appointment time is reserved just for you. We understand that sometimes schedule adjustments are necessary, and we kindly ask that you give us adequate notice.
Cancellation Notice
• We require at least 24 hours’ notice to cancel or reschedule an appointment. • Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee.
Fees
• Late Cancellation (less than 24 hours): 50% of the service cost. • No-Show (no call, no show): 100% of the service cost. • Fees will be charged to the card on file or added to your next visit.
Deposits
• A non-refundable deposit may be required for group bookings, high-demand services, or new clients. • Deposits will be applied to your service and forfeited if the appointment is missed without proper notice.
Grace & Emergencies
• We understand that emergencies and unforeseen events happen. Please communicate with us, and we’ll do our best to accommodate with fairness and flexibility.
Arriving Late
• Arriving more than 10 minutes late may result in a shortened or rescheduled appointment, depending on availability.
Thank you for respecting our time and policies. These guidelines help us provide quality service and maintain fairness to both our guests and our team.
More than ever, hands and nails are now a significant beauty focus. Enter the ever-essential manicure: It not only keeps your nails looking great and healthy, but it also allows you to express your individuality and creativity. Manicures allow you to test out current nail art and color trends temporarily.
Your mood, lifestyle, finances, the latest trends, maintenance requirements, available time, and desired duration of the manicure are just a few of the many factors that go into selecting the best manicure for you.
Here is a guide to the various kinds of manicures
offered by Shilena Nails Spa to assist you in choosing the best mani style for you.
Basic manicure
The main goals of a fundamental manicure are to clean and shape your nails. Your nails will likely be filed, shaped, and polished by a manicure technician. Your cuticles will also be shaved and pushed back by them. They will then knead your hands lightly. These procedures are used to prepare your cuticles before adding color in the majority of manicures.
Standard and natural hand manicures are other names for basic manicures. If you don’t want polish, you can skip the stage where a simple manicure is typically finished with some nail polish. If you enjoy changing colors frequently and need a quick touch-up, this style of manicure is a fantastic option.
Paraffin manicure
The paraffin manicure focuses less on nail styling and more on hydrating dry hands. First, your nail stylist will melt the paraffin wax and massage your hands with the oils while the wax heats. You can also exfoliate your hands to get rid of dead skin cells.
When the wax is cool enough to touch, they will dip their hands in it or brush their hands with it. You will have several layers of hot wax on your hands. Next, your nail stylist will cover your hands with plastic gloves and a warm towel. Wait up to 30 minutes for the wax to set.
Once the wax has cooled, the stylist removes the wax revealing silky soft hands. The rest of the manicure proceeds as usual.
Dry nails are necessary so that the varnish adheres to the nails as well as possible. When applying color to your nails, use a dehydrator to remove excess oil and moisture from your nails. Some nail technicians may add color before proceeding with the paraffin part of the manicure.
Gel manicure
Since gel manicures are long-lasting and easier to remove than other long-lasting techniques, they are a popular option. They also don’t need a lot of maintenance. Your nail technician will prepare your nails, apply several coats of gel paint, and cure it with a UV lamp to set the color.
To avoid oils and creams, we advise having a dry manicure with gel polish. These products make it difficult for the polish to remain on your nail during wet manicures.
Two varieties of gel manicures are available:
Long-lasting manicure polish that doesn’t do much to prevent breakage is called soft gel. Unlike flexible gel, it is simpler to take off.
Hard gel is applied to your nails to preserve them and give them shapes. In comparison to flexible gel, hard gel lasts longer.
Shellac manicure
If you like the shine and longevity of hard gel manicures but don’t like filing the gel off your nails, this type of manicure is a wonderful option. A UV lamp is used to cure the gel polish known as Shellac.
Acrylics Nail
Acrylic nails are a popular method for impressive long nails. To achieve this effect, your nail artist mixes liquid monomer and polymer powder into a paste. You apply it to the nail, then buff and clean the paste to shape it into the desired shape.
For added length, your nail stylist will add artificial tips to your nails and apply acrylic polish. Acrylic nails are tough but more likely to chip because they are not flexible. You can try some DIY tricks to fix broken nails when you chip your nail and don’t have time to rush to the barber.
Press-on nails
Choose press-on if you dislike drawn-out registration procedures. They appear in a variety of sizes, hues, and patterns. A custom design is even available to purchase. Press-on is simple to locate, personalize, and use independently.
Dip powder manicure
Dip powder manicures and tint the nails with a powder. To help the powder adhere to your manicure, your nail technician will first prepare your nails and apply a primer. Your manicure technician will either dip your fingertip into a pot of powder or pour the powder onto your nails after adding a base coat.
They will then add a top coat. Depending on the color, they might repeat this procedure several times. There is no need for a drying period or heat light, unlike other manicures.
Don’t neglect to attempt these different manicures at your next nail appointment.
It’s a great opportunity to experiment with your nails during the manicure season! So feel free to use any of the nail art designs we’ve shared in this article to liven up your manicure.
Are your cuticles ready for a makeover? Shilena Nails Salon is now accepting appointments for manicures.
If you are acquainted with acrylic nails, you are aware of how difficult they are to keep looking good. A pair can easily last three to eight weeks, but you still need to go in for nail fillings every two to three weeks. This implies that taking care of your cuticles will take a lot of your time and money.
The good news is that the expenditure is worthwhile if you enjoy manicures. Acrylics are enduring and resilient, and they last longer on the nails than any other kind of paint can (such as gel polish or regular polish).
There are a few things you should (and shouldn’t) do to maintain the best possible appearance for your artificial nails. After they are installed, maintaining the acrylics properly will help to keep them from breaking, cracking, or chipping.
Keep in mind that even with the finest acrylics in the world, it is still the client’s responsibility to maintain healthy nails. Making the initial investment of time and money worthwhile is important.
Check out Shilena Nails Spa’s comprehensive guide to maintaining acrylic nails by reading on!
1. Baby Your Nails!
The basic principle of acrylic is filigree processing. That means you have permission to behave like a diva: avoid opening cans or doing other things that could damage or break your nails. Believe us, severed acrylic can be very painful.
2. Never Pretend to Be a Nail Tech
This does not pertain to you if you ARE a licensed nail technician. Don’t attempt anything challenging at home if you’re not one of the educated few. This applies to attempting to trim acrylic nails, repair significant lifts or fractures, or even perform your own fill. We assure you that it is a bad plan. When in question, it’s best to enter the salon right away.
3. Wear Gloves
Contact with water, dish soap, and other cleaning products can cause the acrylic to lift, separate, or weaken. Limited contact with water is acceptable, but you should protect your hands with gloves if you intend to scrub them.
4. Avoid Acetone
Acetone nail paint remover is undoubtedly one of the chemicals that shouldn’t be used with acrylics. If in doubt, check with your nail technician, but it’s usually a good idea to visit the shop for a polish swap.
5. Use Vitamin E
Dry skin and hands can be a common occurrence, especially if you have dry skin or are experiencing particularly cold weather. It is recommended to apply vitamin E oil or shea butter to the skin no more than once a day, depending on the level of dryness. However, one application per week should be sufficient for most people.
6. Develop Healthy Habits
Did you realize that eating a healthy diet and getting enough sleep can actually help you maintain a lovely manicure? The hair, skin, and nails of people with “relatively good moisture balance” are healthier. It might be worthwhile to discuss supplements to promote nail strength and growth with your doctor if you have typically thin or weak nails.
7. Pick the Right Shape and Length
The right nail shape and length can be very flattering on your hands. Almond-shaped, oval, and coffin-shaped nails can make short or thick toes longer. When choosing the shape of your acrylic nails, it’s a good idea, to be honest with your stylist about your lifestyle. Do you clean a lot? Cook? Do you wash the dishes by hand?
Not everyone is a candidate for extra-long acrylics, and that’s okay. Going for a slightly more conservative shape or length is better than struggling with constant breaks. Also, if you find that your nails are TOO LONG between visits, it’s a good idea to go back to the salon and file them right away.
8. Get Fills, for Goodness’s Sakes
Maintenance is the single most crucial step you must take to keep a beautiful, healthy manicure. Every two weeks, you need to get your manicures filled! It might be a good idea to take a brief break from acrylics if you don’t have the opportunity to maintain them. Otherwise, be sure to dedicate the necessary time to maintaining your manicure.
To protect your hands from excessive moisture or damage, changing your behaviors is necessary when caring for acrylics. With the assistance of a knowledgeable nail technician, you can incorporate beautiful acrylics into your daily routine.
