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A Friendly Booking Notice From Shilena Nails & Spa

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When you book your appointment online, our system will automatically assign a staff member at random to optimize scheduling.

If you would like to request a specific staff member, please add a note in the comments section when booking, or contact us through email or phone 250-784-4080 after your booking is complete — we’ll do our best to accommodate your request!

We truly appreciate your understanding, as our booking software currently has some limitations regarding staff selection.

Thank you so much for your continued support of Shilena’s Nails & Spa — we’re always here to provide you with the best possible experience!

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Service Warranty – Pedicure & Nail Services

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Service Warranty – Pedicure & Nail Services

At Shilena’s Nails & Spa, we want you to love your nails every time you visit. That’s why we offer a 3-day service warranty on all pedicure and nail services, including regular polish, gel, gel X, acrylic, and dip powder.

What’s Covered:

• Lifting
• Chipping
• Cracking
• Polish imperfections

If any of the above issues occur within 3 days of your appointment, we will fix it free of charge.

Not Covered:

• Damage caused by the client (e.g., hitting, peeling, improper aftercare)
• Changes in color or design after service
• Natural nail breakage
• Issues reported after 3 days

To Qualify for a Free Fix:

• Contact us within 3 days of your service
• Provide a clear photo or visit in person for assessment
• Present your original receipt or booking confirmation

Client Final Check Before Leaving

We kindly ask all clients to:
• Carefully inspect your nails before leaving the salon
• Speak up if anything is not to your liking
• Let your technician know immediately if anything is not to your satisfaction

Once you leave the salon and the 3-day window has passed, any changes or repairs may be treated as a new service.

We’re Here to Help

Your satisfaction is our priority. If something doesn’t look or feel right, please don’t hesitate to let us know — we’re always happy to make it right!

Address: 1021-102 Ave Dawson Creek BC V1G 2B9
Phone/Text: 250.784.4080
Email: info.shilena@gmail.com
Book Online: https://shilena-nails-spa.square.site/

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Cancelation Policy Shilena Spa

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Shilena Nails & Spa – Cancellation & No-Show Policy

At Shilena Nails & Spa, your appointment time is reserved just for you. We understand that sometimes schedule adjustments are necessary, and we kindly ask that you give us adequate notice.

Cancellation Notice

• We require at least 24 hours’ notice to cancel or reschedule an appointment.
• Cancellations made with less than 24 hours’ notice may be subject to a late cancellation fee.

Fees

• Late Cancellation (less than 24 hours): 50% of the service cost.
• No-Show (no call, no show): 100% of the service cost.
• Fees will be charged to the card on file or added to your next visit.

Deposits

• A non-refundable deposit may be required for group bookings, high-demand services, or new clients.
• Deposits will be applied to your service and forfeited if the appointment is missed without proper notice.

Grace & Emergencies

• We understand that emergencies and unforeseen events happen. Please communicate with us, and we’ll do our best to accommodate with fairness and flexibility.

Arriving Late

• Arriving more than 10 minutes late may result in a shortened or rescheduled appointment, depending on availability.

Thank you for respecting our time and policies. These guidelines help us provide quality service and maintain fairness to both our guests and our team.

Call or text us at: 250.784.4080
Email: info.shilena@gmail.com
Book online: https://shilena-nails-spa.square.site/

https://shilena-nails-spa.square.site/